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Tablet is behaving unexpectedly

  • Updated

If your tablet is consistently unresponsive, slow or shows other signs of problems please submit a request and we will investigate. Please include the VT Number (located on the back of the tablet) and a photo of the issue (if possible).

 

For some of these steps your Tablet PIN is required, you can find your PIN in the Tablet Management of our Web Portal. https://app.vistab.co.nz/#/admin/tablet-management

 

Restart App (PIN required)

If the app is unresponsive, skip to Restart Tablet.

  • Access the Service Menu by swiping right from the left edge of the tablet
  • Tap on Service Menu
  • Enter your PIN
  • Scroll down and tap on Reload App
  • This will take a moment, the app will restart automatically

 

Service Menu.png

 

Reload App.png

 

 

Restart Tablet

Turn Off:

  • Long press the power button on the side

Turn On:

  • Long press the power button on the side until the Samsung Logo appears

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